Richtlinie für Rückerstattungen und Rückgaben

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Von Mo. – Fr. und von 11:00 – 14:00 Uhr
bieten wir Ihnen folgende Angebote an:

60 Minuten Aromaölmassage für 49,00 Euro

90 Minuten Aromaölmassage für 69,00 Euro

Hygieneregeln

Bitte beachten Sie, dass es einen getrennten Ein- und Ausgang gibt.

Bitte klingeln Sie und warten vor der Tür bis Ihnen geöffnet wird.
 
Vor dem Betreten müssen Sie bitte Ihre Hände desinfizieren. Hierzu sind am Eingang Spender und Anleitungen angebracht.
 
Das Betreten ist nur mit Mundschutz gestattet. Sollten Sie keinen Mundschutz haben, stellen wir Ihnen diesen vor Ort, vor der Tür. Wir haben FFP1 Masken durch die Sie gut atmen können. Bitte beachten Sie, dass der Mundschutz die ganze Zeit, auch während der Behandlung, anbehalten werden muss.
 
Es gilt ein Mindestabstand von 1,50m der eingehalten werden muss, wir haben unsere Wartesessel entsprechend ausgerichtet, bitte nehmen Sie nur dort Platz. Personen in gemeinsamen Haushalt lebend dürfen gerne nebeneinander Platz nehmen, auch hierfür sind Sitzplätze vorhanden.
 
Auf unseren Tee müssen wir leider verzichten, wir stellen Ihnen Wasser in Flaschen zur Verfügung.
 
Gleiches gilt für das Fußbad, wir werden Ihre Füße im Zimmer vor der Behandlung mit heißen Handtüchern reinigen.
 
Vor den Räumen sind Desinfektionsspender angebracht, bitte reinigen Sie Ihre Hände unbedingt beim Verlassen des Massageraums.